By Default, Call Recording is turned off for all Users. To turn on Call Recording for a User or Department, follow these steps.
- Log in to your RingByName account at login.ringbyname.com
- Click on the top right text that reads "Hi, " A drop down menu should appear.
- Select "Go to System Administration" in the drop down
- Click on "Reporting & Analytics" on the top navigation bar
- Under Users, select the Individual User that you would like to Turn Call Recording on for by clicking on the name of that user. User Details will appear on the right hand side for the selected User.
- Under User Details, check the box to "Enable inbound call recording for this user" and/or "Enable outbound call recording for this user.