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IAGR eNews Edition 4 - August 2020 |
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In the August 2020 edition of the IAGR eNews, President Paul Newson discusses the current opportunities for IAGR to renew its focus on building partnerships to extend IAGR's reach and influence in advancing best practice gambling regulation globally, to establish a mechanism through which IAGR could more easily access new viewpoints from across the globe, and to grow IAGR's governance and strategic capability.
Paul also takes the opportunity to highlight landmark disciplinary complaints in an Australian jurisdiction and to announce a thrilling concept which will be held in conjunction with the Disrupting the Regulator conference in September 2021.
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RESPONSIBLE GAMBLING IN FOCUS - EVOLVING CUSTOMER INTERACTIONS
Research recently undertaken in the United Kingdom explores the experiences and perceptions of consumers and how their interactions with gambling operations has implications for regulators internationally.
This qualitative study undertaken by 2CV on behalf of the United Kingdom Gambling Commission has found some interesting differences between user perceptions and their experiences. The research undertaken by 2CV also found that players normalize their own behavior while perceiving others as at risk.
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The consensus of opinion from the participants was that operator interactions should exist on spectrum for all. |
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COMMUNICATIONS SUB-COMMITTEE |
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IAGR COMMUNICATIONS SUB-COMMITTEE: CALL FOR MEMBER NOMINATIONS
IAGR has a range of sub-committees focused on key governance and regulatory policy and practice matters.
We are seeking additional members for our Communications Sub-Committee, and encourage you to get in touch if you are interested in contributing to IAGR's communications function and activities.
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IAGR STATISTICS SUB-COMMITTEE: COVID-19 - GAMBLING IMPACTS AND REGULATORY RESPONSES
The IAGR Statistics Sub-Committee has released the latest in a series of mini-survey's.
The IAGR COVID-19 – Gambling Impacts and Regulatory Responses report provides a snapshot view of the global impact COVID-19 has had on gambling and the myriad of responses by national governments and gambling regulators to respond to the pandemic.
This report builds on the success of the IAGR Gambling Regulation – Global Developments and Gambling and Gaming - Blurred Lines Reports.
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MEMBER AND JURISDICTION PROFILE |
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MS OFWA MARY ALIDE
In IAGR’s August 2020 eNews, we bring you the member profile of Ofwa Mary Alide, the Director of Legal Services and Company Secretary: National Lotteries Board and Malawi Gaming Board.
This edition provides a snapshot of Ofwa's background and we highlight some of the uniqueness and history of Malawi.
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REGULATORY INTERVIEWS AND TECHNIQUES
Touching upon some of the key investigative considerations and research methodologies he has used across a three decade career Paul Curby, of CurbyMcLintock, shines a light upon the processes of conducting regulatory, criminal and civil investigations and how these are being adapted in the current COVID environment.
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KNOWING YOUR CUSTOMER TAKES MORE THAN AI
In this article Lisa Beuschau, of Mindway AI, explains the value of a multilayered approach to Artificial Intelligence (AI) as a valuable solution for the identification of individuals with at risk patterns of gambling behavior.
Lisa also discusses the pitfalls of untrained artificial intelligence applications.
More information about AI can be found on the Mindway AI website.
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INTERNATIONAL GAMING STANDARDS ASSOCIATION
Mark Pace, Managing Director, International Gaming Standards Association Europe, discusses the Regulatory Reporting Interface or RRI.
The next in our series of articles about the International Gaming Standards Association’s (IGSA) activities focuses on an important new standard that is of particular use to Regulatory Authorities; the Regulatory Reporting Interface or RRI. This new standard is about to be released and offers important efficiencies and synergies in reporting within the regulatory landscape. More information about IGSA and G2S can be found on the IGSA website.
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WHAT IS THE IMPACT OF REGULATORY ACTION ON THE POSITION OF THE AML COMPLIANCE OFFICER?
Todd Harland is the Chief Executive Officer of AML Solutions International, an organization that assists foreign governments and their Financial Intelligence Units to develop and implement anti-money laundering and counter terrorism financing legislation, policies, procedures and training components.
Todd discusses in this article the unenviable position of the Anti-Money Laundering Compliance Officer who oversees the operations for large reporting entities. |
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THE IMPORTANCE OF HUMAN INTELLIGENCE IN GAMING REGULATION
As data analysis within the regulatory environment grows it is important to maintain the input of human intelligence into these environments.
Anne-Maree Quarmby, COO of Intelligence Rising, discusses with IAGR how human intelligence has the ability to play a critical role in the effectiveness of a regulator through a deeper understanding of at-risk behaviors and how they manifest in the target population. |
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MISSING THE MILLENNIALS IN TRANSLATION
Despite current global events and the consequent massive downswing in gambling revenues, Millennials are the upcoming powerhouse generation. It is important to learn what motivates them and change up products, marketing and regulation to meet their expectations.
This article from Aideen Shortt, CEO of Lilywhite Limited, analyses what is driving this new and diverse generation.
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MANAGING THE CRISIS
Are you ready for the inevitable crisis coming your way? Do you think it will be the same as the last one? Will you have the ability to make the hard decisions?
Experience tells us that every organisation should take the time to take stock of how they coped with the last crisis and how they are planning for the next.
Reputation management expert Gemma Tognini, Founder and Executive Director of GT Media, provides some sage advice in this month’s eNews.
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WRITE FOR OUR NEWSLETTER
IAGR's Newsletter provides a tremendous channel to talk about key gambling policy, regulatory matters, litigation and enforcement outcomes as well as industry issues and developments occurring in your jurisdiction or globally.
Get in touch so we can help get your story and achievements noticed and connect the regulatory community and industry stakeholders with issues and events around the world and provide unique value through insights and commentary from our regulatory leaders.
We also want to build our cohort of expert contributors from around the world speaking to us about legal matters, gambling research, public policy, behavioural insights, regulatory and investigative practices and other issues of public policy and regulatory interest.
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EXTEND YOUR REGULATORY REACH
If you're recruiting for public policy, regulatory or other key roles involved with gambling regulation, get in touch and IAGR can help promote your vacancy to our membership.
Accessing IAGR's network might be the edge you need to cultivate leading candidates and secure top talent.
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