Are You a Satisfied “Customer” of the Federal Government? By Joe Jarvis - May 10, 2018
“[A]ccording to the 2016 American Customer Satisfaction Index, the Federal Government ranks among the bottom of all industries in the United States in customer satisfaction;”
Calling citizens customers is like calling slaves employees. “Customer” implies that you could take your business elsewhere.
And the ability to go somewhere else when you are dissatisfied with a service is the only way to ensure a good customer experience.
The Federal Agency Customer Experience Act is a bill in Congress that would instruct federal agencies to give their “customers” the opportunity to provide feedback.
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