“[A]ccording to the 2016 American Customer Satisfaction Index, the Federal Government ranks among the bottom of all industries in the United States in customer satisfaction;”

Calling citizens customers is like calling slaves employees. “Customer” implies that you could take your business elsewhere.

And the ability to go somewhere else when you are dissatisfied with a service is the only way to ensure a good customer experience.

The Federal Agency Customer Experience Act is a bill in Congress that would instruct federal agencies to give their “customers” the opportunity to provide feedback.